FAQ
1/ How do I place an order?
From our Homepage, select the items you are interested in. Select color or size if applicable, and click ADD TO CART. When you are finished shopping, select CHECKOUT. Once your order is complete and your payment information is received, your selections will be shipped from processing to delivery is from 6 to 11 business days ( 1-3 days handling) and (5 - 8 for transit). You will be notified as to the expected shipping date and tracking number information.
2/ What if an item is out of stock?
If an item is out of stock, we will notify you with an approximate shipping date.
3/ Do I have to pay for shipping ?
We ship for free in the United States. And wo don't ship elsewhere for the time being
4/ Do you ship Overseas ?
Felixa Store ships to the US for the moment, if it happens that we get customers from other countries the delivery time may be longer.
5/ How can I check my order?
You can check on your order status simply by sending an inquiry to support@felixa.shop. We will respond promptly with complete information on the status of your shipment. Additionally, you can go to the tracking page and find tracking information for your order. .
6/ How can I cancel any order ?
Orders for items that have not shipped can be cancelled by sending a notice to support@felixa.shop. If the item is already in the mail, you will need to follow our return policy.
7/ What If I need to return an Item ?
Felixa Store wants you to be satisfied with your order. If you receive an item that does not meet your expectations, or is the wrong size, contact support@felixa.shop. Please read our our returns policy.
9/ What type of payment method do you need for online purchases ?
At the time of CHECK OUT, you will be offered to pay only via PayPal
10/ What is your privacy policy?
Felixa Store does not share your information with any other company for any reason. From time to time you may receive "Special Customer" offers from us. Please find detailed information in our Privacy Policy Page
From our Homepage, select the items you are interested in. Select color or size if applicable, and click ADD TO CART. When you are finished shopping, select CHECKOUT. Once your order is complete and your payment information is received, your selections will be shipped from processing to delivery is from 6 to 11 business days ( 1-3 days handling) and (5 - 8 for transit). You will be notified as to the expected shipping date and tracking number information.
2/ What if an item is out of stock?
If an item is out of stock, we will notify you with an approximate shipping date.
3/ Do I have to pay for shipping ?
We ship for free in the United States. And wo don't ship elsewhere for the time being
4/ Do you ship Overseas ?
Felixa Store ships to the US for the moment, if it happens that we get customers from other countries the delivery time may be longer.
5/ How can I check my order?
You can check on your order status simply by sending an inquiry to support@felixa.shop. We will respond promptly with complete information on the status of your shipment. Additionally, you can go to the tracking page and find tracking information for your order. .
6/ How can I cancel any order ?
Orders for items that have not shipped can be cancelled by sending a notice to support@felixa.shop. If the item is already in the mail, you will need to follow our return policy.
7/ What If I need to return an Item ?
Felixa Store wants you to be satisfied with your order. If you receive an item that does not meet your expectations, or is the wrong size, contact support@felixa.shop. Please read our our returns policy.
9/ What type of payment method do you need for online purchases ?
At the time of CHECK OUT, you will be offered to pay only via PayPal
10/ What is your privacy policy?
Felixa Store does not share your information with any other company for any reason. From time to time you may receive "Special Customer" offers from us. Please find detailed information in our Privacy Policy Page